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REFUNDS & EXCHANGES

  • When Can I Expect My Order?
    All orders are fulfilled within 3 - 7 business days from the date the order has been placed. All of our products are made to order to share with you the most authentic experience. Once you place your order, you will receive a confirmation email. This will let you know that we have received your order. Once we've fulfilled your order, you will receive another email with your tracking information.
  • What Shipping Providers Do You Use?
    For all shipping orders, we use the United States Postal Service, or USPS. Shipping may take up to 8 business days from the day you receive your shipping confirmation.
  • Do You Offer International Shipping?
    We offer International Shipping at a flat rate of $11 USD. All orders over $100 USD are subject to free shipping for international customers.
  • What Do I Do In Case Of A Damaged, Stolen, or Lost Order?"
    We would like you to file a claim first with the shipping carrier, then send us an email at contact@lexa-chan.com. In the email to us, please provide your order number and specific claim number. Upon receiving that, we will work work with you to solve this issue. ​ For any complaints or concerns, email us at contact@lexa-chan.com
  • We accept returns and offer refunds on any product that has not been used or damaged.​

  • We offer exchanges on any product that maybe of the wrong size or for a different color.

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